Policy

SHIPPING/DELIVERY POLICY

Additional shipping surcharges may apply to certain area. You will receive email notification from our system Admin if any shipping surcharges needed to complete your order.

 

Delivery Area Surcharges

Delivery Area Surcharges are applied to addresses that are deemed as remote or outside of a specific town. 

Shipping Method	Area	Surcharge (RM)
Borneo Cargo	Outbound Sabah & Sarawak	30.00 (min) 2.00 per additional kg
GDEX	Duty Free Area - Penang	40.00
GDEX	Duty Free Area - Johor	60.00

 

Fuel Surcharges

Shipping Method	Area	Surcharge (RM)
KTMD	Pulau Langkawi/Pulau Pangkor/Cameron Highland	17.60
KTMD	Genting Highland	44.00

 

 

RETURN POLICY

You have 2 business days to return an item from the date of goods/services receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return/cancellation after inspecting the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Replacement, refund and return of deposits is solely at the discretion of FC-BIOS Sdn Bhd. FC-BIOS Sdn Bhd Returned Goods Policy shall apply.